How is Primus different?
Does Primus offer multi-city support?
It’s because we have quality people, processes and proprietary technology platforms in place - and they are our strengths. Our people are handpicked and trained, seniors are always at the epicenter of our offerings, and our customized technology is built to be intelligent and intuitive, so that seniors and children with ageing parents get an unparalleled experience.
Why are the terms and conditions so exhaustive?
This provision is not available currently with Primus, unfortunately. We are currently located in Bangalore, but will be expanding across India. We currently operate out of India, with plans to expand our offerings to other parts of the country soon.
Primus does not directly provide or execute the third party services, especially on the Primus App. Therefore, we want to clearly differentiate our role as senior care aggregators, with the intent of assisting seniors in the best way possible.
Will my health information remain confidential with Primus?
When you refer to the senior care ecosystem, what do you mean?
Yes, absolutely. The control of how information is used and shared rests always in the hands of seniors and their children. We won’t expose any personal information — including medical files — to anyone if you or your loved ones forbid it. The details shared with us rest securely in a virtual security-protected cloud and are only accessed during service requests and updates to the health records — with knowledge and approval of seniors and their children.
Can I use Primus Companion TM or the Primus App occasionally without getting into a full Subscription?
Think of it as a facilitation of services for seniors. We bring together services, professional organizations, and third party vendors together under one umbrella to help seniors live a life of dignity and freedom. Here’s what we do: — Help senior citizens manage their needs without difficulty — Seek the help and assistance of professional organizations to ensure that senior citizens get efficient and necessary attention - Use technology to keep loved ones updated, always We don’t give direct medical advice or intervention and don’t make choices on behalf of seniors or their family.
Can people other than my parents subscribe to the service?
Currently, we don’t have the option available for the Primus Companion TM, although it is possible to use the Primus App without a full subscription. We would recommend you get a membership, though — it doesn’t cost much and you get the full benefit of the technology platforms.
I want to subscribe for more than one person. Do I get a discount on my fees?
Yes, of course! So long as they are 55 years of age or above. We would recommend checking with us first, so we can tell you what additional details we need.
What is your policy around cancellations and refunds?
Yes! We have special offers for multiple subscriptions, especially if the users are located in the same house. Please do let us know and we will contact you with the details.
My needs aren’t covered in the apps or at the Primus properties. Can Primus still help?
The fees are not refundable.
What role does Primus play in third party services?
Definitely, because we understand that there are things that we may have not foreseen. Please do not hesitate to get in touch with us to discuss your specific requirements.
Will Primus settle payments directly with third parties?
Primus will coordinate the execution of services rendered by third parties as chosen by you or your loved ones. Although we conduct stringent quality checks on third parties, we are not responsible for the quality of their service. We also don’t get involved in the payments to be made to third parties.
What currency can I pay you in?
No, we won’t. The settlements will have to be made between the third party and seniors or children opting for a service.
Do you accept advances, to be used for settlement of bills for services at Primus properties?
The charges are quoted in USD. You can pay the dollar equivalent in any currency using your Debit Card, Credit Card, or PayPal. When it comes to settling third party dues, though, the payments will have to be made in INR since the services are rendered in India..
Is it possible for you to pay on my behalf and then I reimburse the same?
Yes, we do accept advances for settlement of bills and towards hospitalization. Detailed reports of payments made will be available when you log on to the Primus Companion or Primus App. Please get in touch with us for details.
Unfortunately, we don’t have this facility available.